Terms of sale and delivery

1. General

  • Our general terms and conditions of sale and delivery ("Terms") apply to all deliveries of goods and services from SensorNordic AS ("Supplier") to our Customers. Any deviations or


  • The relationship between the Customer and the Supplier is governed by the Terms, as well as any Special Terms and Attachments that describe the delivery such as offers, price lists, etc., hereinafter referred to as the "Agreement". Special Terms and other amendments to the Terms shall be attached as attachments as part of the Agreement. In the event of a conflict between the Terms and Attachments, the Attachments shall take precedence over the Terms.


  • The Supplier may make changes to the Terms for services already provided to the Customer, but only if these changes do not significantly affect the delivery. The Customer shall be notified of such changes.


  • The supplier's offer is valid for 30 days from the date of offer unless otherwise agreed.

2. Duration

  • This Agreement is valid from the start and for the period specified in the contract form. The Agreement is automatically renewed for one year at a time unless the Agreement is terminated 3 months before expiration.

3. Delivery

  • Delivery takes place to the assignment address agreed with the customer upon conclusion of the agreement. If a specific assignment address is not agreed upon, the Customer's registered business address will be used.


  • The delivery is considered completed when installation is completed by the Supplier and the delivery can be put into use. In the case of delivery of goods without installation, the delivery is considered completed when the goods have arrived at the Customer's specified delivery address.

4. Returns and cancellations

  • Goods purchased in an online store or goods ordered by e-mail can only be returned by agreement, and against return costs set at 10% of the price of the goods plus a return fee of NOK 250.


  • Return requests must be sent to the Supplier within 14 days of receipt of the item. Only unused items in their original packaging and in their original condition will be accepted for return. Returns are always at the buyer's expense and risk.


  • Purchased goods, customized solutions/goods or if the goods are part of an installation assignment, they are not accepted for return.

5. Prices and payment

  • Fees Prices are stated in NOK excl. VAT and other taxes and fees. Unless otherwise agreed, work and travel will be carried out during normal working hours, weekdays 0800-1600. For work and services outside of normal working hours, the following surcharges apply; Weekdays between 16:00 and 21:00 are invoiced with a 50% surcharge. Weekdays between 21:00 and 08:00 and weekends are invoiced with a 100% surcharge. Holidays (except ordinary Sundays), and between 12:00 and 24:00 on Christmas, Whitsun and New Year's Eve are invoiced with a 133% surcharge. Changes or additions to the Agreement are invoiced according to the current price list unless otherwise agreed in writing.


  • Price adjustmentThe Supplier reserves the right to lawful price adjustment in the event of a change in the delivery or in the event of a change in price and wage adjustments. This adjustment is made once a year. In the event of a change in public taxes, fees and/or laws and regulations, and these changes result in increased costs, the Supplier reserves the right to adjust prices beyond the annual adjustment in line with increased costs. The adjustment takes effect from the date the Supplier notifies the Customer.


  • PaymentUnless otherwise agreed, deliveries and partial deliveries up to NOK 100,000 are invoiced 14 days after the delivery date. For deliveries of goods and equipment only, as well as sums over NOK 100,000, 40% is invoiced upon ordering and 60% upon delivery. Projects and installations over NOK 100,000 are invoiced as follows:
  • 10% of the total contract amount upon receipt of written order.
  • 30% of the total contract amount at the start of contract work.
  • 40% of the total contract amount upon delivery and commencement of work at the agreed delivery location.
  • 20% upon handover.


  • Additional costs Unless otherwise agreed in writing, the following costs apply:


  • Supply of 230V and network point to central equipment.
  • Additional costs resulting from the Customer's request for changes or additions after the conclusion of the agreement.
  • Additional costs and work due to other contractors' lack of progress or errors.
  • Overtime allowance related to work outside Normal Working Hours ordered by the Customer.
  • Additional costs or losses resulting from circumstances for which the Customer or the Customer's representative is responsible or bears the risk.
  • Fireproofing, core drilling, establishment of guideways, etc.
  • Rental of lift or scaffolding.
  • Shipping costs.
  • Parking and toll costs.


  • Late paymentIn the event of late payment, interest will accrue in accordance with the Act on Interest on Late Payment and reminder fees. The customer cannot withhold all or part of the purchase price due to any counterclaims. In the event of default in payment, the Supplier has the right to terminate the Agreement with 14 days' written notice. In the event of termination due to late payment, the Supplier may stop the delivery/service with immediate effect. All work performed, design work, etc. will be invoiced at the current hourly rates. Equipment ordered for the specific Agreement will be invoiced at the current price list.


  • Ongoing agreementOngoing agreement is invoiced in advance per quarter. Unless otherwise agreed, payment is due 14 days after the invoice date.

6. Non-compliance - Complaints

  • Repairs are carried out during normal working hours, weekdays between 0800 and 1600. The Supplier is entitled to have its travel expenses covered. User errors or modifications made by the Customer, and which have not been approved by the Supplier, are not covered by the right to complain. In the event of a material breach of the Agreement, the affected party may set a reasonable deadline for the matter to be rectified. If the breach is not rectified within the deadline, the affected party may terminate the agreement with 60 days' notice.

7. Supplier's warranty liability

  • The Supplier's warranty liability does not include replacement costs, travel costs, rental of special tools, etc. to replace components covered by the warranty. However, costs for this are covered if the defect is due to incorrect assembly or use by the Supplier. The warranty liability does not apply to upgrades of software and equipment supplied by others than the Supplier, even if this is necessary for the delivery to function. In the event of a complaint about defects, the Supplier has the right, at its own discretion, to either carry out a repair/improvement, re-delivery, or provide a proportionate price reduction.


  • The Supplier assumes warranty liability for 12 months after delivery has been made. Complaints can only be made if the Customer complains in writing within 30 days from the date the defect was or should have been discovered. The Supplier does not cover damage caused by external influences, incorrect use or errors in third-party software.

8. Limitation of liability

  • Liability for direct and indirect losses The parties are only liable for direct financial losses resulting from the party's own errors or omissions. A party is not liable for the other party's indirect losses such as loss of profit, turnover, lost savings, third-party claims and losses resulting from external influences, losses due to triggered alarms or losses due to third-party software. This is regardless of whether it can be attributed to a defect or delay.


  • Supplier's liability Unless otherwise agreed, the Supplier's total liability under the Agreement is limited to the total annual value of the Agreement but limited up to NOK 1,000,000. The amount limit is per installation address. The limitation cannot be applied to the extent that the loss is caused by gross negligence or intent.


  • Notification The customer must immediately report any damage or circumstances that may lead to a claim for compensation in writing.

9. Sales pledge

  • The supplier has a sales lien on the delivery until the entire purchase price plus any interest and costs has been paid. The supplier has the right to take back the entire delivery in the event of default of payment.

10. Force majeure

  • The Parties are not obliged to fulfill the Agreement when fulfillment is prevented by Force Majeure. Force Majeure is considered to be any obstacle that is beyond the control of the Parties and that the Parties could not reasonably be expected to have foreseen when entering into the Agreement. Force Majeure cannot be invoked if the Party can circumvent the obstacle by reasonable means. If a force majeure situation causes the Supplier to incur increased costs, the Supplier may demand the consideration adjusted so that the increased costs are compensated. The adjustment lapses when the force majeure or unforeseen situation ceases.

11. Subcontractors

  • The supplier may use subcontractors to fulfill its obligations under the agreement. The supplier is responsible for the performance of its own subcontractors.

12. Confidentiality

  • Both parties are obliged to maintain confidentiality and shall not allow unauthorized persons to access information concerning the other party's technical solutions, prices, personnel conditions or business secrets that the party becomes aware of in connection with entering into an agreement and carrying out the delivery.

13. Assignment

  • The Customer may not assign the Agreement to a third party without the Supplier's written consent.

14. Applicable law - Disputes

  • The agreement is governed by Norwegian law. The parties will attempt to resolve any disagreements through negotiations. If the parties cannot reach an agreement, the dispute shall be settled in the ordinary courts. The jurisdiction is in the jurisdiction of the Supplier's business address.